Question your conversation data in natural language.
Ask questions about the data in your workspace and get metrics, comparisons and insight based on your customer conversations. Talkia analyses and calculates the data, while the AI interprets and explains it.
Explore and analyse your conversation data
Ask Talkia what has changed over time, which topics and requests recur, and where conversations with customers most often break down.
Analyse conversation data to improve your business
Talkia's analyses adapt to the data collected and the modules enabled, so you get useful metrics and insight from your customer conversations.
Conversation performance
Volumes, intents, outcomes, sentiment and period comparisons.
- Main intents
- Previous-period comparison
- Outcomes and resolution rate
- Sentiment
Problems to investigate
Recurring requests, escalations and missing content.
- Escalation reasons
- Knowledge base gaps
- Representative conversations
Module analytics
Requests and KPIs specific to the modules enabled.
- Commercial requests
- eCommerce analytics
- Hospitality and Restaurant analytics
Analyse your data with transparent, reliable AI answers
Ask Talkia separates facts, observations and suggestions without inventing causes or conclusions. When the information is not sufficient, it says so and suggests widening the period of analysis.
Ask Talkia can
- Calculate metrics and comparisons on workspace data
- Show the period and the number of conversations analysed
- Summarise trends and representative conversations
- Offer a suggestion, clearly labelled as such
Ask Talkia cannot
- Attribute causes that are absent from the data
- Write to the workspace or change the knowledge base
- Run SQL generated by the model
- Replace CSV export or detect anomalies automatically
Ask Talkia starts the AI analysis with at least five conversations. When the sample is too small, it says so and suggests widening the period, rather than presenting scarce data as a trend.
Question and analyse your conversation data
Discover Ask Talkia with questions based on your own use case, and get useful metrics, comparisons and insight from your customer conversations.