Talkia
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Conversational AI platform for websites.

One chatbot for every language version of your site. Your content stays in its own language; the answers adapt to the conversation.

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From the question to the analysis of the result.

Talkia interprets the request, answers, handles the task and records the outcome.

  1. LISTEN

    Listen

    It takes the question in the language of the page.

  2. UNDERSTAND

    Understand

    It recognises the intent and what is needed to answer.

  3. ANSWER

    Answer

    It uses your content and data re-read at the source. When it does not know, it says so.

  4. ACT

    Act

    Modules handle the cart, orders and handover to a person.

  5. LEARN

    Learn

    Intent, outcome and sentiment become Customer Intelligence.

Talkia Core and business modules.

Every chatbot includes the Core. Modules are enabled according to what the site needs.

Talkia Core

Always present, on every chatbot.

  • Conversational AI
  • Knowledge base
  • Multilingual
  • Widget
  • Guardrails
  • Customer Intelligence

Modules you can enable

What you can upload.

Files or web content: both become searchable knowledge for the chatbot.

Files

Uploaded from the dashboard, indexed automatically.

  • PDF
  • DOCX
  • TXT and Markdown
  • CSVprice lists, tables

Web and text

Content that is not a file.

  • Pasted text
  • Import by URLone page at a time
  • Product cataloguewith the eCommerce module

It uses approved content and up-to-date data.

Talkia uses the content in the knowledge base and the data re-read from your online store. Platform rules forbid it from filling the gaps with guesses.

Four controls that do not depend on the model.

The model proposes, the system authorises. Controls, isolation, credentials and widget all stay server-side.

  1. 01
    BEFORE THE MODEL

    Always-on control

    A deterministic filter blocks manipulation before the model is called. You choose the wording of the refusal, not whether to refuse.

  2. 02
    BETWEEN CUSTOMERS

    Isolated workspaces

    Every resource is filtered by the workspace of the session, never by an identifier coming from the browser.

  3. 03
    SECRETS

    Encrypted credentials

    Store keys and credentials are encrypted at rest and never return to the browser.

  4. 04
    ON YOUR SITE

    Isolated widget

    Shadow DOM for styling, plain text for content: no model output is ever interpreted as HTML.

How answers, interface and custom text are translated.

Not everything is translated the same way: here is which part does what.

The answers

The engine receives the language of the page and answers in it, even if your content is written in another.

  • Any language the model speaks
  • Knowledge base untranslatedstays in your language

The widget interface

Buttons, tooltips and notices, from a static dictionary. Other languages fall back to English.

  • Italiano
  • English
  • Français
  • Español
  • Deutsch

The text you wrote

Welcome message, placeholder text, suggested questions and error message.

  • Translated once
  • Cachedno wait when the widget opens
  • Editable by hand

Evaluate the Talkia platform on your website.

Describe the workflow you want to handle and the integrations you already use.

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